Email and calendars
Email and calendars are connected under Integrations, the Services tab. The general rules (card statuses, the Changes line, a second mailbox, disconnecting) are on the Connecting services page. Access goes to exactly the mailbox or account you connected, and each further one is added with Add another. A letter or an invitation goes out in your name, so what the agent does on its own and what it sends as a card for approval is described in Approving actions. Catalog: Email and Calendars.
Yandex Mail
Yandex 360 for Business mail and a personal Yandex mailbox. Scenarios are on the integration page.
What the agent can do
Read messages and folders, reply, forward and send letters from this mailbox.
Before you start
Be signed in to that very mailbox in the browser and have IMAP turned on in the mail settings.
Steps
Turn on IMAP
In Yandex mail settings open the mail clients section and turn on IMAP access from imap.yandex.ru.
Turn on tokens
In the same section check that app passwords and OAuth tokens are enabled, and save.
Confirm the code
Click Connect, then Copy the code and open, and enter the code on the Yandex page as the mailbox you are connecting. In Yandex 360 the login looks like user@company.ru.
Permissions to grant
Access goes to the mailbox that confirmed the code. Someone else's mailbox cannot be connected this way: sign in to it yourself.
How to revoke access
Click Disconnect on the connection card, and revoke the app's access in the Yandex account.
Troubleshooting
- Connection fails: IMAP or app passwords and OAuth tokens are off in the mail clients section.
- The wrong mailbox got connected: the code was confirmed under another account. Disconnect, sign out of extra Yandex accounts and connect again.
Gmail
Gmail and Google Workspace mail with an app password. Scenarios are on the integration page.
What the agent can do
Read messages and folders, send and forward letters from the mailbox.
Before you start
2-Step Verification in the Google account: without it app passwords are unavailable.
Steps
Turn on 2-Step Verification
In the Google account open Security and turn on 2-Step Verification.
Create an app password
At myaccount.google.com/apppasswords enter any name and click Create. Google shows the password once.
Paste the address and password
Put the full mailbox address into Email and the app password into App Password. The main Google account password does not work.
Limitations
In Google Workspace the domain admin can forbid app passwords. If the page does not offer them, ask the admin to allow them.
How to revoke access
Click Disconnect on the card and delete this password on Google's app passwords page.
Troubleshooting
- Credentials not accepted: the app password was deleted or the main password was entered. Create a new one and click Re-enter credentials.
Outlook Mail
Microsoft 365 and Outlook.com mail: messages, folders, attachments, replies and sending. Scenarios are on the integration page.
What the agent can do
Read messages and attachments, prepare drafts, reply and send letters.
Steps
Sign in to the Microsoft account
Click Connect and in the Microsoft sign-in window enter the Microsoft 365 work address or a personal Outlook.com one.
Accept the permissions
Microsoft lists the rights: reading, drafts and sending mail. Check the mailbox at the top and click Accept.
Permissions to grant
Reading mail, drafts and sending. Access goes to exactly one mailbox, a second one is connected separately.
Limitations
In Microsoft 365 the app may need an admin's consent.
How to revoke access
Click Disconnect on the card, and revoke the app's permissions in the Microsoft account.
Troubleshooting
- Admin approval required: the admin opens Microsoft Entra, Enterprise applications, the app, Permissions, and grants consent.
Mail.ru Mail
Messages, folders, sending and forwarding in a Mail.ru mailbox. Scenarios are on the integration page.
What the agent can do
Read messages and folders, send and forward letters.
Before you start
A phone number linked to the mailbox: app passwords are issued only to a mailbox with a phone.
Steps
Link a phone
In Mail.ru settings open contacts and addresses and add a number if there is none.
Turn on IMAP
Under security and external services turn on mail access over IMAP, POP and SMTP.
Create an app password
Under security open passwords for external apps, click create, give it a clear name and pick full access to Mail.
Paste the address and password
The address into Email, the password into App Password. The password is shown once.
Permissions to grant
Full access to Mail. The send-only type does not open folders.
How to revoke access
Click Disconnect on the card and delete the password among passwords for external apps by its name.
Troubleshooting
- The mailbox refuses sign-in: mail access over IMAP, POP and SMTP is off.
- Folders are not visible: the password was created with the send-only type.
Rambler Mail
Messages, folders, sending and forwarding in a Rambler mailbox. Scenarios are on the integration page.
What the agent can do
Read messages and folders, send and forward letters.
Steps
Open Security
Sign in at id.rambler.ru as the mailbox and open the security section.
Enable mail clients
Switch mailbox access through mail clients on and pass the captcha.
Create a special password
Copy the mail client password into App Password and the mailbox address into Email.
Limitations
A new password cancels the previous one: after recreating it, update the connection.
How to revoke access
Click Disconnect on the card and turn mail client access off or recreate the password in Rambler's security section.
Troubleshooting
- The connection stopped working: the password was recreated. Click Re-enter credentials and paste the new one.
IMAP Mail
A mailbox on your own domain or a company server over IMAP and SMTP. Scenarios are on the integration page.
What the agent can do
Read messages and folders, send and forward letters.
Before you start
The mailbox address and password. For a hosted mailbox this is usually the mailbox's own password from the panel; a mail service with 2-step verification needs an app password.
Steps
Save the address and password
Fill in Email and Password and save: the server is looked up by the address's domain.
Enter the servers if not found
Under Advanced enter IMAP server and SMTP server from the hosting panel, and the ports, encryption and Login if needed.
Limitations
- POP3 is not supported.
- A server reachable only inside the internal network will not connect.
- Microsoft 365 does not connect with a password: use Outlook Mail for it.
How to revoke access
Click Disconnect on the card and change the mailbox password or delete the app password at the mail service.
Troubleshooting
- Server not found: enter the IMAP and SMTP servers under Advanced.
- The password is rejected: the mailbox has 2-step verification and needs an app password.
Yandex Calendar
Yandex 360 calendars and schedules. Scenarios are on the integration page.
What the agent can do
Read events and availability, create and move meetings in the connected account's calendars.
Before you start
Decide which account to sign in with: a work account on the company domain and a personal @yandex.ru one give different sets of calendars.
Steps
Check the calendar list
The agent sees only the calendars in the left panel at calendar.yandex.ru. Someone else's calendar appears there once you accept the invitation letter.
Confirm the code
Click Connect, then Copy the code and open, and enter the code under the right account. Close extra accounts in the browser.
Permissions to grant
The owner of a shared calendar opens its settings, the access tab, and grants the right to edit the calendar's content. Otherwise private events are hidden from the agent.
Limitations
A calendar added by an ics address under subscriptions is read-only and updates with a delay.
How to revoke access
Click Disconnect on the card and revoke the app's access in the Yandex account.
Troubleshooting
- A colleague's calendar is not visible: the invitation is not accepted or the rights are not granted.
Google Calendar
Google Workspace calendars and events. Scenarios are on the integration page.
What the agent can do
Read events and availability, create and move meetings.
Steps
Pick the account
Click Connect and in the Google window choose the address you run meetings from. Calendars of a second profile in the same browser are not included.
Subscribe to other calendars
Only calendars from the left list are visible: Other calendars, Subscribe to calendar, the owner's address.
Permissions to grant
The calendar owner opens Settings and sharing, Shared with, and picks the right to make changes and see all event details. Otherwise only busy time without titles is visible.
Limitations
In a company domain the admin can restrict Calendar access under API controls in the Google Workspace console.
How to revoke access
Click Disconnect on the card and remove the app's access in the Google account's security section.
Troubleshooting
- Only busy time is visible: your account has no right to event details.
- Sign-in refused in the domain: the admin lifts the restriction under Security, Access and data control, API controls.
Outlook Calendar
Microsoft 365 and Outlook.com calendars: events, attendees, availability. Scenarios are on the integration page.
What the agent can do
Read events and availability, create and move meetings.
Steps
Sign in to the Microsoft account
Click Connect and enter the Microsoft 365 or Outlook.com account you run meetings in.
Accept the permissions
Check the account at the top and click Accept.
Limitations
The account's own calendars are visible; colleagues' shared calendars are not read.
How to revoke access
Click Disconnect on the card, and revoke the app's permissions in the Microsoft account.
Troubleshooting
- Admin approval required: the admin grants consent in Microsoft Entra, Enterprise applications, the app, Permissions.
Frequently asked questions
Why does Gmail ask for an app password instead of signing in with Google?
Gmail is connected with an app password. Turn on 2-Step Verification in the Google account, create a password at myaccount.google.com/apppasswords and paste it together with the full mailbox address. The main account password does not work.
Can I connect a mailbox over POP3?
No. A mailbox on your own domain is connected over IMAP and SMTP (IMAP Mail), Microsoft 365 and Outlook.com through Outlook Mail.
The agent does not see a colleague's calendar. What do I do?
The agent sees only the calendars in the connected account's list. Subscribe to the colleague's calendar in your account and ask the owner for the right to see and edit event details: without it only busy time is visible.
Outlook says admin approval is required. What now?
A Microsoft 365 admin has to allow the app: in Microsoft Entra they open Enterprise applications, pick the app and grant consent under Permissions. Then connect again.
How do I connect a second mailbox?
Each mailbox is connected separately: open the connected mail service and click Add another.
See also
Didn't find an answer? How to reach us