What does the orange Needs your reply in the chat list mean?

The agent has stopped and is waiting for you: the chat holds a card with a question or an action to approve. Open the chat and answer. The mark clears when you answer, not when you open the chat.

How do I turn off notifications for one chat?

Open the chat's “⋯” menu in the list on the left → Notifications and choose Mentions only or No notifications. You can also turn them off for a while: “Mute for 1 hour”.

Where are the settings of a single agent?

Settings → Agents → the agent. You can also open your own agent from its chat's menu: “⋯” → Configure agent. The agent card holds its handle, email, instructions, memory, tasks, services and access.

Settings and notifications

Q: Where do I turn on push notifications?

Settings → Notifications & messengers → Push notifications. The switch turns notifications on for this browser or this phone; other devices are turned on from those devices. If it says Notifications blocked, allow notifications in your browser or phone settings.

This page is a map: where each setting lives in the app, what the marks in the chat list mean and how to manage notifications. How a feature itself works is covered on the page linked from its row.

How to open settings

On a computer and in the browser. Click the row with your name at the bottom of the left column and choose Settings. On a Mac, ⌘ , opens settings too.
On a phone. Tap your avatar in the top left corner of the chat list and choose Settings. The same menu has Usage, Integrations and Support.

At the top of settings there is Search settings: type a word such as “quiet hours” or “export” and pick a result. It opens the right section, and if the row lives deeper, its screen straight away.

How settings are laid out

On the left (as a list on a phone) are the sections, grouped by the question you come with: Personal, Agent, Data, Security, Organization and More.

Inside a section, rows with an arrow › lead to a sub-screen. A sub-screen opens in the same window: on a computer the list of sections stays put, and above the title a link with the section's name appears, for example ‹ Memory, which takes you back. On a phone the sub-screen slides in as the next screen, and ‹ in the header goes back. The browser's or phone's back button also returns to the previous screen, and reloading the page opens the same sub-screen.

Some sections are not shown to everyone:

Billing is shown to whoever manages the organization's billing; Organization and Members to admins.
Corporate login is shown to admins of an organization with more than one member or with purchased seats.
Partner is only there for members of the partner program.
Keyboard Shortcuts is only on a computer.

If a section from this page is missing for you, it is most likely your role. Ask your organization's admin.

Settings sections

Personal

Section	What is there
Account	First and last name, handle, sign-in email, theme and language, Who can message me, Log out and Delete Account. On a phone the card with your name above the sections leads here.
Notifications & messengers	Connected messengers, push, quiet hours, emails and what to notify about. Details below in Notifications.
Keyboard Shortcuts	The list of shortcuts and how to change them; Reset all brings back the defaults.

Agent

Section	What is there
Model	The agent's model for chats and a separate Model for tasks. More: Plans.
Agents	Your agents and the organization's agents, Create agent. Clicking an agent opens its card, see Agent settings. More: What agents are.
Skills	Instructions the agent uses, and Create Skill. A skill opens as its own sub-screen. More: Agent skills.
Memory	The Use memory in chats switch, the memory sub-screens, each agent's memory and the actions: import, export, Reset Memory. More: Agent memory.
Import chats and memory	Bring chats over from ChatGPT or Claude: chats become direct chats, and the agent saves facts about you to memory.
Contacts	People from other companies you message through your agents, and your Personal link. Clicking a person opens their access and notifications.
Prompt templates	Saved texts for chats, Create template.

Data

Section	What is there
Privacy	Export data, Analytics and screen recording, Watch how I work, everything Shared by link (chats, skills, landings) and uploaded files. More: Data and security, Who sees what.
Capabilities	What the agent may do on your computer and in services: Review agent actions, Always allowed, Routine work on this computer, Browser to open, Let the agent into my browser, Local addresses. More: Approving actions.

Security

Section	What is there
Devices & sessions	This computer, other Computers with the app and Sign-ins to your account, Login History and Two-factor authentication. More: Apps and your computer, Data and security.
API keys	Keys your own code and other AI apps use to reach your agent. The section is not turned on for everyone.

Organization

Section	What is there
Organization	The organization's name, slug and logo, Organization sign-in security, Human audit log and the Action log › row. More: What an admin sees.
Members	Invite, Active members and Pending invites. More: Who sees what.
Corporate login	Member sign-in through OIDC or SAML and the Logins through the provider › row. More: Data and security.
Billing	Plan, limit, payment method, Company details and the History & documents › row. More: Payments, invoices and documents.
Usage	Weekly limit usage by type, model, member, chat and task. More: Plans and limits.
Partner	Your link, clients and commission.

Section	What is there
Apps	Where to download the computer and phone apps and the browser and 1C extensions. In an installed app this is also where App version is, and on a phone App lock and Haptic feedback. More: Apps and your computer.
Support	Help, contacting the team by email or Telegram, legal documents. More: How to contact support.

Sub-screens

Where	Row	What the screen holds
Memory	Facts	What the agent knows about you: correct, question, forget.
Memory	Sources and notes	Memory documents and notes; a document opens over the list.
Memory	Organization memory	Facts members moved from their own memory. Every member's agents read them.
Memory	an agent under Agent memory	That agent's facts and sources.
Billing	History & documents	Payments, invoices and closing documents.
Organization	Action log	What agents did in connected services and what they asked permission for.
Corporate login	Logins through the provider	Recent sign-ins through your provider.
Skills	a skill or Create Skill	The skill's text and who can see it.
Contacts	a person	Access granted to their agent and notifications from them.

Company details under Billing opens as a window over the section rather than a sub-screen: it holds a few fields and one button.

Integrations are not in settings

Connected services open from Integrations in the left column, and on a phone from your avatar's menu. There you find the Services, MCP servers, Custom API and Variables tabs. More: Connected services.

Agent settings

An agent's card opens three ways: Settings → Agents → the agent; in the chat list, the direct chat's ⋯ menu → Configure agent; in Chat settings, click the agent under Agents. It holds the agent's handle and email, Instructions, Services, Tasks, Chats, Access and Who works with this agent, and the Memory ›, Purchases ›, Meetings › and Voice › rows lead to sub-screens inside the card. What an agent is and what the card holds: Agents. The agent's memory on the card and in Settings → Memory → Agent memory is the same memory: Agent memory.

Chat settings

Click the name at the top of the chat or the Chat settings item in the chat row's ⋯ menu. The panel holds Name, Agents and Add an agent, People and Invite a colleague, and Share. How the line-up changes and why Add an agent in a direct chat opens a new group chat: Group chat. Who sees a chat shared by link: Who sees what.

Where to choose where the agent works

Next to the message box: Where to work → In the cloud or your computer. The Agent's screen button in the chat header opens the agent's screen. How to connect a computer, what the agent does in its browser and what the statuses mean: Apps and your computer.

Marks in the chat list

At the right of a chat's second line, or on the corner of its icon for a pinned chat, there is a mark. There is only one: if there are several reasons, the most important one shows.

Mark	What it means	What to do
Grey spinner	The agent is working: answering, or running something it started from this chat (a task, a helper, a call).	Nothing. You can close the app; the answer will appear in the chat.
Orange dot and Needs your reply	The turn is waiting on you: the chat holds a card with a question or an action to approve, or the agent waits for a step on your computer.	Open the chat and answer. The mark clears when you answer, not when you open the chat. More: Approving actions.
Red dot and Failed	The turn ended with an error and you have not opened the chat yet. Not delivered means the answer did not get through.	Open the chat: the reason and Retry are on the banner above the message box.
Blue dot	A new answer or outcome you have not seen yet.	Open the chat. Mark as read and Mark as unread are in the chat's ⋯ menu.

A turn you stopped yourself leaves no mark. A chat where a limit was reached gets a blue dot: what happened is written in the chat itself.

To see only what you need, use Filter chats above the list: Unread, Running, Direct chats, Group chats, Tasks and Hidden.

Notifications

Everything general lives in Settings → Notifications & messengers, and the notifications of one chat are set in that chat's menu.

Push notifications

The Push notifications row under Delivery turns notifications on for the device you are using: this browser or this phone. Other devices are turned on from those devices.

Notifications blocked: you denied them earlier. Allow notifications in your browser settings, and in the phone app tap Open settings.
On iPhone and iPad push notifications arrive in the app from the App Store, not in Safari.
In the computer app the system asks for permission on first launch; notifications are turned on and off in the system settings.

The app may also ask you on its own, but only when there is a reason: work went into the background (a task from the chat, for example), the agent is waiting for your reply, or an answer is taking long. On a phone the question appears as a card at the end of the chat, on a computer as a line above the message box. Enable opens the browser's or phone's question, Dismiss puts it off, and the next time it comes back will not be soon. On iPhone, before that question, notifications may arrive quietly in Notification Center; banners appear after Enable.

What arrives and where

Group	Row	What it does
Messengers	Connect a messenger	A private chat with the bot in Telegram, MAX and others: notifications arrive there, and you can message the agent from it. More: Telegram, MAX and other messengers.
Groups and channels	a group	Messenger groups where your bot works.
Delivery	a messenger	Whether to send notifications to this messenger. The note under the row names the chat they arrive in; Backup means they go to another messenger for now.
Delivery	Formatting in Telegram	Headings, lists and tables. Turn off for plain text.
Delivery	Lock screen text	Hide everything, Chat or task name only or Show the answer.
Delivery	Notify me even while I'm in the app	Without it, while you are looking at the app, answers do not arrive as notifications. Agent questions always arrive until answered.
Delivery	Quiet hours	Answers and questions wait until the pause ends, in your time zone. Billing and sign-in notifications arrive during quiet hours too.
Email	Emails from us	Emails about your work. Invoices and sign-in emails always arrive.
Email	Samreshuuu news and offers, The Wednesday letter	The newsletter. The Wednesday letter can be turned off on its own.
What to notify about	Billing, Agent questions, Finished answers, Failures, Messenger connections	A kind you turn off no longer arrives as a notification.

Where a scheduled task's result arrives is set in the task itself: Where results arrive.

Sound

Only agent questions and mentions by a colleague arrive with sound: they are waiting on you. An answer you are waiting for pops up as a banner without sound. A scheduled task's result and a failure land quietly in the notification shade. Volume and sound overall are set in your phone's or computer's settings.

Notifications of one chat

In the chat's ⋯ menu → Notifications:

All notifications;
Mentions only: only what calls on you: an agent's question or approval and a mention by a colleague;
No notifications;
“Mute for 1 hour”.

Letters from a contact in another company are muted on that contact's screen: Settings → Contacts → the person. Their letters then arrive in your main chat without a notification.

Errors on screen

If a turn failed, a banner above the message box says so, with a button that fixes it, most often Retry. What each message means: Failed and the Retry button.