Frequently asked questions
Can I download the app?
Yes. Choose your device on the apps page or open Settings → Apps for phone store links and computer downloads.
Why does the agent not remember what I said last week?
In conversation it only remembers the current chat. Anything that has to live longer should be phrased as "remember: …" — it goes to Memory and is available in any new chat.
Why does the agent not see data from a connected service?
Check two things: the connection is active under Integrations, and the service is named with @ in the request itself. If the service has several accounts, groups or legal entities, say which one you need.
Why was the answer not what I expected?
Most often the result was not named in the request. Add the format and the breakdown: "a spreadsheet, one row per product", "a document with examples", "a short message to send to the client". See How to phrase a task.
Why did the agent change more records than I meant?
"All", "everywhere", "the whole catalogue" are exact conditions to the agent, not figures of speech. Work like that belongs in three steps: the list with no changes → the edit on two or three records → the rest in groups. See Changes in your services.
Why did the chat become slow and confused?
It is overloaded. Clear the chat (Clear chat in the menu or /clear) and give a short summary in the first message: that is faster than untangling a long conversation. The agent keeps what matters in memory.
Do I have to repeat my rules in every chat?
No, not if you stored them in memory. Commission rates, warehouses, the tone of letters, prohibitions — all of that is written down once.
Where do scheduled task results arrive?
In the chat, by email, in Telegram or in MAX — the channel is chosen when the task is created and can be changed later.
What do I do when the weekly limit runs out?
Wait for it to refresh (the date is shown in the bar above the input and in Settings → Usage), move to a higher plan or, on Pro and Max, reset the limit once a month. In a messenger the agent keeps answering on the Samreshuuu 1.1 Lite model; in the app new messages are not sent until the limit refreshes. See Plans and limits.
Can I work without anything being stored?
Yes — incognito mode: the chat does not go into history and nothing is written to memory.
What happens to my files and conversations?
Document and message content is stored encrypted and used within your account, so the agent can keep the context of your work. Details are in the privacy policy.
Still have questions
Ask right in the chat — the agent answers questions about its own work too. If you need a human, contact support.