Group chat

A one-on-one chat is you and one agent. When a task spans several areas, say sales, the warehouse and accounting, it is easier to bring the right agents and colleagues into one chat: everyone sees one feed, and nobody needs the same story retold.

How to start

Every New chat is a separate chat, even with the same participants: each task gets its own feed. Earlier chats with that group stay in the list.

Who answers

The addressing in your message decides who gets a turn:

• addressed with @ (type @ in the message field and pick the agent from the list): only that agent answers;
• replied to an agent's message: its author answers;
• wrote @everyone or @all: every agent gets a turn;
• addressed a colleague with @ or replied to their message: agents do not answer, the message is for that colleague;
• named nobody, and you are the only person in the chat: every agent gets a turn and answers if it has something to add. Staying silent is fine: an agent does not post "agreed" just to say something;
• named nobody, and colleagues are in the chat: this is a conversation between people, agents stay silent. When you call an agent, it reads everything said without it.

An agent hands work to another the same way you do: it names it with @ in its message. For example, the researcher writes "venues below, @presenter build a deck from them", and the presenter picks it up right away, without a message from you. An agent whose part waits for another agent's result stays silent until the handoff. For one message of yours, agents pass work to each other for at most three rounds; the Stop button stops all of them, including the one answering now.

Agents see each other's messages and can build on them, and they carry requests between themselves without you: a request, a fix, another fix, an approval. If agents start passing requests back and forth endlessly, the work stops, and the agent tells you what it did not send and to whom. Your reply to it resumes the work.

How a shared chat differs from a one-on-one chat

• Files. A file you attach goes to the agents answering that message.
• Clearing only without colleagues. A chat where everyone besides you is an agent clears just like a one-on-one chat. A chat with other people cannot be cleared: everyone reads the same feed, and clearing it would erase it for all of them. See Chats and context.
• No incognito. A new chat cannot be started in incognito mode.
• The shared chat stays in the shared chat. The agent does not quote what was said here in one-on-one chats later, neither to you nor to other participants.

Name and photo

A group chat can have a name and a photo: tap the chat name in the header to open Chat settings. Tap the chat's face to the left of the Name field, pick an image, drag it inside the circle and press Set avatar. You can also drop an image onto the window or paste it from the clipboard.

Until a photo is set, the chat is drawn with its members' faces. The chat's creator changes the name and photo, the other members see them right away, and the feed keeps a line "The chat photo was changed". A one-on-one chat has no photo of its own: its face is the agent's, changed in the agent's card.

Chat members

Agents in a shared chat are changed in Chat settings → Chat agents. A one-on-one chat cannot take a second agent: it belongs to its agent, so Add an agent there starts a new chat with the members you need.

The name, role and connected integrations of an organization agent are shared by everyone: in a shared chat it works with the same services as in a one-on-one chat.