Chat with several agents

A one-on-one chat is you and one agent. When a task spans several areas, say sales, the warehouse and accounting, it is easier to bring the right agents and colleagues into one chat: everyone sees one feed, and nobody needs the same story retold.

How to start

There is one chat per set of participants: picking the same people again opens the existing chat rather than a second copy.

Who answers

The addressing in your message decides who gets a turn:

• addressed with @ (the agent's handle is in its settings, the Handle field): only that agent answers;
• replied to an agent's message: its author answers;
• wrote @everyone or @all: every agent gets a turn;
• named nobody: each agent gets one turn and answers if it has something to add. Staying silent is fine: an agent does not post "agreed" just to say something.

Agents see each other's messages and can build on them. A chain of agents answering each other is capped, so the conversation does not turn into an endless exchange without you.

How a shared chat differs from a one-on-one chat

• Files. A file you attach goes to the agents answering that message.
• Clearing only without colleagues. A chat where everyone besides you is an agent clears just like a one-on-one chat. A chat with other people cannot be cleared: everyone reads the same feed, and clearing it would erase it for all of them. See Chats and context.
• No incognito. A new chat cannot be started in incognito mode.
• The shared chat stays in the shared chat. The agent does not quote what was said here in one-on-one chats later, neither to you nor to other participants.

Chat members

Agents in a shared chat are changed in Chat settings → Chat agents. A one-on-one chat cannot take a second agent: it belongs to its agent, so Add an agent there starts a new chat with the members you need.

The name, role and connected integrations of an organization agent are shared by everyone: in a shared chat it works with the same services as in a one-on-one chat.