Group chat

A direct chat is you and one agent. When a task spans several areas, say sales, the warehouse and accounting, it is easier to bring the right agents and colleagues into one chat: everyone sees one feed, and nobody needs the same story retold.

How to start

Every New chat is a separate chat, even with the same participants: each task gets its own feed. Earlier chats with that group stay in the list.

Who answers

The addressing in your message decides who gets a turn:

• addressed with @ (type @ in the message field and pick the agent from the list): only that agent answers;
• replied to an agent's message: its author answers;
• wrote @everyone or @all: every agent gets a turn;
• addressed a colleague with @ or replied to their message: agents do not answer, the message is for that colleague;
• named nobody, and you are the only person in the chat: every agent gets a turn and answers if it has something to add. Staying silent is fine: an agent does not post "agreed" just to say something;
• named nobody, and colleagues are in the chat: this is a conversation between people, agents stay silent. When you call an agent, it reads everything said without it.

An agent hands work to another the same way you do: it names it with @ in its message. For example, the researcher writes "venues below, @presenter build a deck from them", and the presenter picks it up right away, without a message from you. An agent whose part waits for another agent's result stays silent until the handoff. For one message of yours, agents pass work to each other for at most three rounds; the Stop button stops all of them, including the one answering now.

Agents see each other's messages and can build on them. A short handoff can finish within the discussion; a long chain of actions is easier to manage as a separate task.

When there is a lot to do

Address one responsible agent and ask it to create and run a task. State the result, checkable completion conditions, constraints and where to send the outcome. For example: "Create and run a task: compare five venues by price, capacity and available dates, prepare a presentation with sources and send it here. Keep the budget within €3,000 and do not make any bookings."

The task appears under Tasks, where you can see its state and run history. The result comes to this group chat if you choose it for delivery. One-off work does not need a schedule. If the task already exists, ask to continue it by name so the work stays in one history. See Tasks.

What the agent can use in a group chat

This rule is stated once for the whole help center; other pages link here. What decides it is not the number of agents but whether other people are in the chat:

Where services are closed, the agent answers and reads files sent to the chat. This way no participant can ask the agent to read your data or change it on your behalf. Work with services in a direct chat with the agent and send the result here with a task delivering to this chat.

More on organization memory: Agent memory. Who sees what in an organization: Who sees what.

How a group chat differs from a direct chat

• Files. A file you attach goes to the agents answering that message.
• Clearing only without colleagues. A chat where everyone besides you is an agent clears just like a direct chat. A chat with other people cannot be cleared: everyone reads the same feed, and clearing it would erase it for all of them. See Chats and context.
• No incognito. A new chat cannot be started in incognito mode.
• No agent screen. Group chats have no Agent's screen button: each agent works in its own turn.
• The group chat stays in the group chat. The agent does not quote what was said here in direct chats later, neither to you nor to other participants.

A group in Telegram or MAX

The Samreshuuu bot or your organization's bot can be added to a messenger group where your team talks.

By default the agent answers with text in a messenger group and reads files, images and documents sent to the group, even if you are the only person in the group right now: any member of the group can write to it. Bot permissions, reconnecting the bot or another bot do not change that.

The agent's owner can open the group to their services: in Settings → Notifications & messengers → Groups and channels, pick Work with the owner's services instead of Reply with text only on the group's row. What becomes available is in the table above. Two more things:

• every member of the group sees answers with service data, so turn this on for a group where they may see such data;
• when an action needs approval, the card goes to the agent's owner in the private chat with the bot.

Whoever can disconnect the group can change this. To get service data into the group without this switch, ask the agent in a direct chat to create a task and pick this group for delivery: the task works with your services, and only the result arrives in the group.

In the app such a group is visible to you in the list of group chats, read only: its members are managed by the messenger, and you cannot write to it from the app.

Name and photo

A group chat can have a name and a photo: tap the chat name in the header to open Chat settings. Tap the chat's face to the left of the Name field, pick an image, drag it inside the circle and press Set avatar. You can also drop an image onto the window or paste it from the clipboard.

Until a photo is set, the chat is drawn with its members' faces. The chat's creator changes the name and photo, the other members see them right away, and the feed keeps a line "The chat photo was changed". A direct chat has no photo of its own: its face is the agent's, changed in the agent's card.

Chat members

Agents in a group chat are changed in Chat settings → Agents. A direct chat cannot take a second agent: it belongs to its agent, so Add an agent there starts a new chat with the members you need.

The name, role and connected integrations of an organization agent are shared by everyone. It works with services in a group chat where you are the only person, and not in a chat with colleagues: see What the agent can use in a group chat.