Track mentions across media and social right in the chat

The agent works with the Medialogia SOAP service under the login and password of the SocMedia account. It exports the publications of a report for the dates you pick, takes the metrics of individual messages — likes, reposts, comments and views — and the publication counts by day and by monitoring object. Audience, engagement and sentiment arrive as fields of the publication itself, so the daily digest and the comparison of negativity dynamics are assembled by walking the publications rather than from a ready-made aggregate.

There is no such thing as data about the brand in general here: everything lives inside reports, and the boundaries of a report are set by a search query in Medialogia's own syntax. So the agent first runs a plain-language brief through ConvertQuery and gets a valid query instead of guessing at the syntax. It does not recompute sentiment either: the scores come from Medialogia, and the agent shows them as they are.

The service serves no list of reports — every read operation needs a report number the agent has either received when creating one or heard from you. So the first conversation about a new topic starts by setting a monitor up, not by picking a fitting one from those that exist.

The agent writes only to monitors: it creates a report from a search query or from a list of publication URLs, rewrites the query of an existing one, and deletes it when you ask. Before creating it checks the query through ConvertQuery and normalises the blog links so the report does not settle on a broken address, and it confirms a deletion separately — the report takes its history with it. The publications themselves and the sentiment scores stay read-only.

The export of publications arrives in pages, and the service reports neither a total nor a cursor — the agent reads until a page comes back shorter than it asked for and names the interval it counted. A refusal comes back inside an otherwise successful response as a separate field, so the agent tells an empty result from a refusal and never passes the second off as an absence of mentions.