Surface negative reviews that threaten your rating
Two one-star reviews can pull a listing down in a day. The alert lands the day they appear — the full quote, the rating before and after.
Easy · 15 min · set up once
What you get
Alert 14:20 · SKU 771-04 "Kettle 1.7 L" Review ★1 "Leaks at the seam after the second use, refunded" Rating 4.7 → 4.4 (third negative in 24 hours) Threshold fired: rating of 2 or less on a priority item Action needs a person: looks like a batch, not one unit
A sample on made-up data — your numbers will be your own.
Who it fits
- A listing's rating slips on two or three reviews, and you need to know the day they are published.
- "New review" notifications fire on everything, so nobody opens them any more.
When it won't work
Reviews get read once a week in a batch — then you want an analysis, not an alert.
How the agent does it
Set the threshold
Decide what a dangerous review is for you: a low rating, a priority product, trigger words, or several negatives in a row on one item.
Shape the alert
The notification should settle "do I open the seller account or not" without opening it: the full quote, not a summary, and the rating before and after.
Test it on last week
Replay the rule over last week's reviews and count how many alerts it would have sent. Otherwise you learn its quality after a month of silence.
What you set
Connect your Ozon and Wildberries accounts. By hand: the rating that counts as dangerous, your priority products, and where alerts should go.
What you'll need
Starter prompt
Copy the prompt or open it straight in a chat with the agent.
Watch new reviews on Ozon and Wildberries and flag only what threatens the rating. Threshold: rating [1–2]; or [3] and below for an SKU from the list [priority SKUs]; or [2] negative reviews on one SKU within [24 hours]; or the words [defect, scam, swap, court, consumer protection agency]. One review — one alert, do not write about the same one twice. Do not raise an alarm for a rating without text or for a review about the marketplace's delivery — collect those in a separate summary once per [period]. In the notification: SKU and name, rating, date, the full quote from the review, the listing's current rating and how much it moved, how many reviews this SKU got in [7 days].
Open in chatCheck the trigger rule against the reviews from [the past week]. List: — how many alerts would have gone out per day and at which hours they cluster; — reviews that crossed the threshold because of a single word rather than their substance; — dangerous reviews the rule missed — and which condition was lacking; — repeat alerts on the same review or SKU; — SKUs where two negatives a day is ordinary background rather than a spike; — which threshold you propose to change and to what, leave the decision to me.
A second prompt — the agent uses it to review its own work and show what's left for you.