SupportAnalysis
Surface negative reviews that threaten your rating
The agent watches new reviews and requests, spots negativity that puts your rating at risk and raises it immediately with a draft reply.
Starter prompt
Raise negative reviews that threaten the rating to the top
Copy the prompt or open it straight in a chat with the agent.
Open in chatHow the agent does it
1
Connect reviews and chats
Ozon, Wildberries and support channels — the agent sees new messages immediately.
2
The agent assesses the risk
A low rating, a complaint threat, repeated frustration — these cases get top priority.
3
Respond first
A notification with the gist of the problem and a ready draft reply — before the negativity spreads.
What you'll need
Ozon
Wildberries