Find customer inquiries waiting for a reply in Umnico
Connect Umnico to the AI agent: customer inquiries, channels and message history. The agent finds unanswered inquiries and replies in the right channel.
Integration scenarios
Unanswered inquiries
Find inquiries where the last message is still unanswered and group them by channel.
Message history
Read the history of each channel in an inquiry to recover the context of the conversation.
A task for an incoming message
Start a task from an Umnico event after the webhook is registered.
Umnico examples
12 обращений ждут ответа, 5 из них дольше трёх часов.
- 7 пришли из WhatsApp, 3 из Telegram, 2 из Авито
- Дольше всех ждёт клиент с вопросом о доставке, с 09:20
«Без ответа» определяю по последнему сообщению в истории канала, а не по статусу обращения.
How to connect
Before you connect
- An Umnico account API token
- 1
Open Settings → API in Umnico
Sign in to the Umnico account whose inquiries and messages you want to use.
- 2
Copy the account API token
Paste the token from the API section into the API token field and save the connection. Webhook registration starts automatically.
FAQ
Sign in to Umnico, open Settings → API, copy the account token and paste it into the API token field. The webhook for events registers on its own.
Inquiries with their statuses, each inquiry's channels and their message history, plus events: incoming and outgoing messages, new inquiries and customers, channels connected and disconnected.
It can: the agent writes a message into an existing inquiry through the channel the customer used. It does not open new inquiries or send broadcasts.
Yes. Once connected, an event task fires on an incoming message, a new inquiry or a change of its status.