Review Sipuni calls and recordings
Shows who went unanswered yesterday: missed inbound calls by number, call history and a review of a call recording. The key is in the API integration settings.
Sipuni examples
23 missed inbound calls yesterday from 17 numbers.
- 9 fell at lunch, from 13:00 to 14:00, when nobody was on the "Sales" scheme
- 5 numbers called again and still did not get through
- 11 numbers are already in past calls, 6 are new
I kept the numbers as in the export, with the code and without spaces. Make a callback list?
How the agent works with Sipuni
The connection uses your Sipuni account number and integration key. Requests are signed on the server. The skill parses CSV exports and preserves the original column names. Phone numbers and recording IDs remain text so that leading zeroes and decimal-looking identifiers are preserved.
Filter call history by dates, direction, status, phone numbers and routing scheme. Audio recordings are downloaded separately using IDs from the export. The agent splits long periods into individual days and reads recording lists in pages, reporting where to resume if an export stops before completion.
Integration scenarios
Missed calls over a period
The agent exports missed incoming calls for the selected dates and shows the list of calls.
History by phone number
The agent finds calls by customer number, employee extension or call routing scheme.
Review a conversation
The agent downloads a recording using its ID from the export and prepares the audio for transcription and analysis.
Employee presence
The agent retrieves employees and their current presence statuses.
How to connect
Before you connect
- Sipuni account number and a key from the API integration section
- Statistics API service activated for this account (the old cabinet counts too)
- 1
Sign in to your Sipuni account
Open the company account where the API service was activated. The account number and integration key must belong to the same account.
- 2
Activate the statistics API service
Old cabinet: «Настройки» → «API» → «Статистика» → «Подключить услугу». New cabinet: «Интеграции» → «Интеграция по API» → «Статистика».
- 3
Copy the integration key
Open «Настройки» → «Интеграция по API»; in the old cabinet: «Настройки» → «API». If no key exists, click «Сгенерировать», then «Сохранить».
- 4
Note the account number with its zeroes
The account number is shown in the top right corner. Copy it whole, leading zeroes included: without them the request signature does not match.
FAQ
In Sipuni, open Settings → API integration; in the old cabinet: Settings → API. Copy the saved key. If no key exists, click Generate and Save. You also need the number of the same account, including any leading zeroes.
Sipuni says the service is not activated for this account. In the old cabinet, open Settings → API → Statistics → Connect service. If it is already activated, ask Sipuni support to check its assignment to your account number. This response neither confirms nor disproves that the key is correct.
This integration reads call history, recordings and employee statuses. Placing calls and sending SMS are not included.