MAX Messenger
Connect MAX Messenger to the AI agent: chats, messages, attachments and buttons
Connect MAX Messenger to the AI agent: chats, messages, attachments and buttons. The agent replies in work chats, reads uploaded files and posts scheduled digests.
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Integration scenarios
Replies in a work chat
The agent receives a message from a MAX chat over a webhook, works out the question and answers as the bot without waiting for you to free up.
Reading the files people send
The agent reads attachments from the chat — a delivery note, an export, a screenshot of a report — and answers on their content right in the thread.
Scheduled digest
The agent posts the morning digest to the right MAX chat at the agreed time, so the numbers arrive on their own, without reminders.
Buttons and follow-up questions
The agent asks a question with buttons, handles the tap through a callback and edits its own message once the answer is no longer relevant.
How to connect
Set up a business profile at business.max.ru
Only Russian residents can create MAX bots: a company, a sole proprietor or a self-employed person. The profile is verified first — until then the «Чат-боты» (Chat bots) section will not let you create anything.
Create a bot in the «Чат-боты» section
In your profile open «Чат-боты» → «Создать» (Create) and fill in the card: a 500×500 px logo, a name up to 59 characters, a description up to 200. The nickname is auto-generated as idИНН_bot and cannot be changed.
Wait for the bot to pass moderation
Review takes up to 48 business hours. The status «создан» (created) means the bot is ready; «требует исправлений» (needs fixes) means you edit the card and submit it again. Settings stay locked while moderation runs.
Copy the token from the bot card
The token shows up in the bot card only after moderation succeeds — before that there is nothing to copy. Copy the whole string and add the bot to the MAX chats where it should read and answer messages.
What the agent does in the first 10 minutes
- Answers in your MAX work chat: an incoming message reaches the agent and gets a reply instead of waiting until you are free
- Reads files and attachments dropped into the chat — an invoice, an export, a report screenshot — and answers from what is inside them
- Sends a scheduled summary to the MAX chat you pick, so the morning numbers arrive on their own
FAQ
How do I connect MAX Messenger?
With a bot token. Create a business profile at business.max.ru, create a bot in the Chatbots section and wait for moderation: the token appears in the bot card only after it. Copy the whole string.
What does the agent see in MAX?
Messages and attachments in the chats the bot has been added to, and the data of the bot itself. It does not read conversations where the bot is absent.
Does the agent write to MAX?
Yes, that is the main scenario: it sends and edits messages, deletes its own, uploads files, shows the typing indicator and responds to button taps.
Who can create a bot in MAX?
Only residents of Russia — a company, a sole trader or a self-employed person. The profile goes through verification and the bot itself through moderation, which takes up to 48 hours on business days.