Mango Office
Connect Mango Office to the AI agent: calls, recordings, PBX statistics and balance
Connect Mango Office to the AI agent: calls, recordings, PBX statistics and balance. The agent reviews missed calls, transcribes conversations and dials clients.
DocumentationЗа неделю 87 разговоров на добавочном 312, средний — 3 мин 40 сек.
- Расшифровал 12 самых длинных через Речевую Аналитику
- В 9 из них цену назвал клиент, а не менеджер
- Следующий шаг проговорён только в 4 разговорах
Integration scenarios
Missed calls and service level
The agent orders call statistics for a period and shows how many enquiries went unanswered and which hours lose the most of them.
Reviewing how a manager works
The agent exports the CDR for an employee extension, collects the recordings of their calls and transcribes them with Speech Analytics.
Summary of a client call
The agent finds the call, takes its summary and conversation topics and retells what was agreed with the client.
Callback and SMS
The agent orders a callback to the client from an internal number or from a group, sends an SMS and, if needed, ends or transfers an active call.
How to connect
Sign in to lk.mango-office.ru
You need the owner or administrator account of your virtual PBX — the login and password are issued with the contract or sent in the registration email.
Open «Интеграции» → «API коннектор»
«Интеграции» (Integrations) is a menu section of the Mango Office cabinet itself. The «API коннектор» (API connector) item inside it is the only place that issues virtual PBX API credentials.
Click «Подключить API коннектор»
If the service is not active yet, tick «Я принимаю условия» (I accept the terms) and confirm. While the connector is off, no credentials are shown and API requests are rejected.
Copy both values from the connector card
Take «Уникальный код вашей АТС» (your PBX unique code) as the API key and «Ключ для создания подписи» (signature key) as the salt. They differ: the salt signs requests, it is not the key.
What the agent does in the first 10 minutes
- Collects call statistics for a period and shows how many calls went unanswered and which hours lose the most of them
- Finds the recording of a specific call by number and date and recaps what was agreed with the customer
- Sends a daily digest of calls and account balance — warns in advance when the balance covers less than a week
FAQ
How do I connect Mango Office?
With an API key and a salt for the signature. In your account open Integrations, then API connector, and enable it: the unique code of your PBX is the key, and the signature key is the salt. Do not mix the two up.
What does the agent see in Mango Office?
Employees, groups and inbound lines of the cloud PBX, SIP accounts and forwarding schemes, call statistics and CDR, call recordings with their summaries and the account balance.
Does the agent write to Mango Office?
It can: order a callback, send an SMS, start recording an active call, end or transfer a call, add a contact to the address book.
Why do statistics not arrive right away?
Exporting statistics through the API takes two steps: the agent first orders the report and receives a key, then polls it until it is ready and only then parses the data.