Гравител Облачная АТС
Connect Gravitel Cloud PBX to the AI agent: employees, departments, numbers, call history and balance
Connect Gravitel Cloud PBX to the AI agent: employees, departments, numbers, call history and balance. The agent reviews missed calls, dials out and sends SMS.
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- В АТС 34 сотрудника с добавочными в 5 отделах
- Средний расход за неделю — 1 380 ₽ в сутки
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Integration scenarios
Missed and answered calls
The agent pulls up call history for the period you need and shows how many calls were answered, how many were missed and from which numbers.
A call and an SMS to a customer
The agent dials a customer from an employee extension, substitutes the caller ID if needed and sends an SMS straight from the chat, without logging into the PBX account.
Robot dialing campaigns
The agent launches a robot call to a customer inside a dialing campaign, checks the call status and drops from the queue everyone who no longer needs a call.
PBX balance and structure
The agent shows the balance of the PBX account, the list of employees with extensions, departments and numbers — so you know who sits on which line.
How to connect
Sign in to the Gravitel cloud PBX cabinet
On gravitel.ru click «Войти в АТС» (Log in to PBX) and sign in with your company account. Everything below happens in the PBX cabinet, which is Russian-only.
Install «Интеграция по REST API»
In the «Интеграции» (Integrations) menu pick «Интеграция по REST API» (REST API integration) and press «Установить» (Install). The neighbouring «Интеграция по API Гравител» is the previous-generation API and will not work.
Open «Настройки» of the installed integration
Integrations → Installed → «Интеграция по REST API» → «Настройки». Put any label in «Название интеграции». The «Адрес вашей CRM» and «Ключ для авторизации в Вашей CRM» fields are the reverse direction — the PBX calling you.
Copy the PBX address and key from «Авторизация»
The «Авторизация» (Authorization) subsection holds the PBX address and key. The key is the API key itself, sent in the X-API-KEY header. From the address you only need your PBX domain — the path segment after /v1/, not the whole URL.
What the agent does in the first 10 minutes
- Pulls the call history for any period and shows how many calls were answered, how many were missed, and on which numbers
- Places a call from an employee extension or sends an SMS straight from the chat, without opening the PBX cabinet
- Sends a scheduled digest of calls and PBX balance — you approve the time, then it runs on its own
FAQ
How do I connect Gravitel Cloud PBX?
With an API key and the PBX domain. In the account install Integration over REST API from the Integrations menu, open its Settings → the Authorization subsection and copy the key and the address. From that address you only need the domain of your PBX.
What does the agent see in Gravitel?
Employees with extensions, departments, PBX numbers, call history and missed calls, personal caller IDs, the account balance and dialing campaign queues.
Does the agent write to the PBX?
It can: start a call, send an SMS, set or clear a personal caller ID for an employee and manage calls inside a dialing campaign. By default it works read-only.
Which integration do I need in the account?
Integration over REST API specifically. The neighbouring item, Integration over Gravitel API, is the previous generation of the API and the connection will not work with it.