# Reviews handled without reading every one

> A cluster of scenarios around reviews and complaints: replies on marketplace listings, an immediate reaction to negativity, the week-by-week trend of complaints and a monthly breakdown. The agent reads the reviews, prepares the replies and turns them into a picture of what is going wrong — publishing and compensation stay with a person.

## What the agent can do with reviews

- **Replies in your brand voice:** works through new Ozon and Wildberries reviews and drafts a reply for each — aware of the product, the rating and what exactly went wrong
- **A reaction to negativity:** watches incoming reviews and requests, spots what puts the rating at risk and raises it immediately with a draft reply attached
- **A trend, not isolated cases:** charts negative reviews week by week and by topic — it is visible which problems are growing and which are already closed
- **Conclusions for the month:** merges reviews across platforms, groups requests and complaints by topic and shows what people ask for most
- **Complaints and compensation:** works through the complaint, checks it against your rules and proposes an option that defuses the conflict without overspending

## How it works

The agent reads reviews and requests over APIs from Ozon, Wildberries and connected email, and sends the urgent ones to Telegram. Replies follow your own examples and tone rules; compensation follows your matrix, not a guess. Every conclusion expands down to the specific reviews it is built on. Publishing a reply and deciding on compensation stay with a person — the agent prepares, you confirm.

## Scenarios

- Reply to Ozon and WB reviews in your brand voice
- Surface negative reviews that threaten your rating
- Show the trend of negative reviews by week
- Analyze a month of reviews: what people ask for most
- Propose compensation for a complaint within the rules

## Links

- Home: https://samreshuuu.com
- Integrations: https://samreshuuu.com/integrations
- Ozon: https://samreshuuu.com/integrations/ozon
- Wildberries: https://samreshuuu.com/integrations/wildberries
- Marketplaces: https://samreshuuu.com/integrations/marketplaces
- Pricing: https://samreshuuu.com/pricing
- For marketplace sellers: https://samreshuuu.com/use-cases/sellers
- Customer support: https://samreshuuu.com/use-cases/support
- Product and research: https://samreshuuu.com/use-cases/product
- All use cases: https://samreshuuu.com/use-cases