# Umnico

Find customer inquiries waiting for a reply in Umnico

Обращения клиентов, история сообщений и события из подключённых каналов

## Integration scenarios

### Unanswered inquiries
Find inquiries where the last message is still unanswered and group them by channel.

### Message history
Read the history of each channel in an inquiry to recover the context of the conversation.

### A task for an incoming message
Start a task from an Umnico event after the webhook is registered.

## How to connect

**Before you connect**

- An Umnico account API token

### Open Settings → API in Umnico
Sign in to the Umnico account whose inquiries and messages you want to use.

### Copy the account API token
Paste the token from the API section into the API token field and save the connection. Webhook registration starts automatically.

## FAQ

### How do I connect Umnico?
Sign in to Umnico, open Settings → API, copy the account token and paste it into the API token field. The webhook for events registers on its own.

### What does the agent see in Umnico?
Inquiries with their statuses, each inquiry's channels and their message history, plus events: incoming and outgoing messages, new inquiries and customers, channels connected and disconnected.

### Does the agent reply to customers?
It can: the agent writes a message into an existing inquiry through the channel the customer used. It does not open new inquiries or send broadcasts.

### Can a task start on a new message?
Yes. Once connected, an event task fires on an incoming message, a new inquiry or a change of its status.

[Open Umnico](https://umnico.com/ru/login/)