# Билайн Облачная АТС

Облачная АТС Билайн — звонки, переадресация, запись разговоров, чёрные списки, CDR

## Scenarios

### Call stats for any period
The agent orders a CDR export for the period you need and shows how many calls were answered, how many were missed and by which PBX extensions.

### Call recordings
The agent finds the recording of the call you need by number and date, downloads the file from the PBX and retells what was agreed with the client.

### Forwarding and blacklists
The agent sets up forwarding on busy or to a mobile and adds a nuisance number to the blacklist without opening the PBX console.

### Outgoing call from an extension
The agent starts a two-way call from the extension you name and, if needed, turns on permanent call recording for that user.

## How to connect

### Sign in to the Cloud PBX account
The account lives at cloudpbx.beeline.ru; sign in with the credentials issued when the Cloud PBX contract was signed. Everything below happens under «Настройки» (Settings) in the top menu.

### Turn on the paid API integration service
Settings → the «API» tab → switch «Интеграция по API» (API integration) on. It is a paid add-on, 500 RUB per month incl. VAT; while it is off, no request to the PBX goes through.

### Collect the API login and password from the «API» tab
The same tab holds the access credentials and the method reference. Take the «логин» + «пароль» (login + password) pair for external-system integration, not the portal token; if it is missing, ask your manager or vassupport@beeline.ru.

## FAQ

### How do I connect Beeline Cloud PBX?
With an API login and password. In the cloudpbx.beeline.ru console open Settings and the API tab, enable the API integration service and take the login and password pair for external systems from there. A portal token will not work.

### What does the agent see in the Cloud PBX?
PBX extensions, call history in the CDR export, call recordings, forwarding rules, blacklists and voice files, as far as the connected API account allows.

### Does the agent write to the PBX?
It can: start a call from an extension, turn on call recording, change forwarding and extend the blacklist. By default it works read-only and builds reports.

### Do I need a separate service from the operator?
Yes. API integration is enabled separately on the API tab and is billed as a paid service: while the toggle is off, requests to the PBX will not go through.

[Open Билайн Облачная АТС](https://cloudpbx.beeline.ru)