# Settings and notifications

This page is a map: where each setting lives in the app, what the marks in the chat list mean and how to manage notifications. How a feature itself works is covered on the page linked from its row.

## How to open settings

- **On a computer and in the browser.** Click the row with your name at the bottom of the left column and choose **Settings**. On a Mac, **⌘ ,** opens settings too.
- **On a phone.** Tap your avatar in the top left corner of the chat list and choose **Settings**. The same menu has **Usage**, **Integrations** and **Support**.

At the top of settings there is **Search settings**: type a word such as “quiet hours” or “export” and pick a result. It opens the right section, and if the row lives deeper, its screen straight away.

## How settings are laid out

On the left (as a list on a phone) are the sections, grouped by the question you come with: **Personal**, **Agent**, **Data**, **Security**, **Organization** and **More**.

Inside a section, rows with an arrow **›** lead to a sub-screen. A sub-screen opens in the same window: on a computer the list of sections stays put, and above the title a link with the section's name appears, for example **‹ Memory**, which takes you back. On a phone the sub-screen slides in as the next screen, and **‹** in the header goes back. The browser's or phone's back button also returns to the previous screen, and reloading the page opens the same sub-screen.

Some sections are not shown to everyone:

- **Billing** is shown to whoever manages the organization's billing; **Organization** and **Members** to admins.
- **Corporate login** is shown to admins of an organization with more than one member or with purchased seats.
- **Partner** is only there for members of the partner program.
- **Keyboard Shortcuts** is only on a computer.

If a section from this page is missing for you, it is most likely your role. Ask your organization's admin.

## Settings sections

### Personal

| Section | What is there |
|---|---|
| **Account** | First and last name, handle, sign-in email, theme and language, **Who can message me**, **Log out** and **Delete Account**. On a phone the card with your name above the sections leads here. |
| **Notifications & messengers** | Connected messengers, push, quiet hours, emails and what to notify about. Details below in [Notifications](#notifications). |
| **Keyboard Shortcuts** | The list of shortcuts and how to change them; **Reset all** brings back the defaults. |

### Agent

| Section | What is there |
|---|---|
| **Model** | The agent's model for chats and a separate **Model for tasks**. More: [Plans](/help/plans). |
| **Agents** | Your agents and the organization's agents, **Create agent**. Clicking an agent opens its card, see [Agent settings](#agent-settings). More: [What agents are](/help/agents). |
| **Skills** | Instructions the agent uses, and **Create Skill**. A skill opens as its own sub-screen. More: [Agent skills](/help/skills). |
| **Memory** | The **Use memory in chats** switch, the memory sub-screens, each agent's memory and the actions: import, export, **Reset Memory**. More: [Agent memory](/help/memory). |
| **Import chats and memory** | Bring chats over from ChatGPT or Claude: chats become direct chats, and the agent saves facts about you to memory. |
| **Contacts** | People from other companies you message through your agents, and your **Personal link**. Clicking a person opens their access and notifications. |
| **Prompt templates** | Saved texts for chats, **Create template**. |

### Data

| Section | What is there |
|---|---|
| **Privacy** | **Export data**, **Analytics and screen recording**, **Watch how I work**, everything **Shared by link** (chats, skills, landings) and uploaded files. More: [Data and security](/help/security), [Who sees what](/help/sharing). |
| **Capabilities** | What the agent may do on your computer and in services: **Review agent actions**, **Always allowed**, **Routine work on this computer**, **Browser to open**, **Let the agent into my browser**, **Local addresses**. More: [Approving actions](/help/trust). |

### Security

| Section | What is there |
|---|---|
| **Devices & sessions** | **This computer**, other **Computers** with the app and **Sign-ins** to your account, **Login History** and **Two-factor authentication**. More: [Apps and your computer](/help/apps#devices--sessions), [Data and security](/help/security#access-to-the-account-and-organization). |
| **API keys** | Keys your own code and other AI apps use to reach your agent. The section is not turned on for everyone. |

### Organization

| Section | What is there |
|---|---|
| **Organization** | The organization's name, slug and logo, **Organization sign-in security**, **Human audit log** and the **Action log ›** row. More: [What an admin sees](/help/sharing#what-an-admin-sees). |
| **Members** | **Invite**, **Active members** and **Pending invites**. More: [Who sees what](/help/sharing). |
| **Corporate login** | Member sign-in through OIDC or SAML and the **Logins through the provider ›** row. More: [Data and security](/help/security#access-to-the-account-and-organization). |
| **Billing** | Plan, limit, payment method, **Company details** and the **History & documents ›** row. More: [Payments, invoices and documents](/help/billing). |
| **Usage** | Weekly limit usage by type, model, member, chat and task. More: [Plans and limits](/help/plans). |
| **Partner** | Your link, clients and commission. |

### More

| Section | What is there |
|---|---|
| **Apps** | Where to download the computer and phone apps and the browser and 1C extensions. In an installed app this is also where **App version** is, and on a phone **App lock** and **Haptic feedback**. More: [Apps and your computer](/help/apps). |
| **Support** | **Help**, contacting the team by email or Telegram, legal documents. More: [How to contact support](/help/contacts). |

### Sub-screens

| Where | Row | What the screen holds |
|---|---|---|
| **Memory** | **Facts** | What the agent knows about you: correct, question, forget. |
| **Memory** | **Sources and notes** | Memory documents and notes; a document opens over the list. |
| **Memory** | **Organization memory** | Facts members moved from their own memory. Every member's agents read them. |
| **Memory** | an agent under **Agent memory** | That agent's facts and sources. |
| **Billing** | **History & documents** | Payments, invoices and closing documents. |
| **Organization** | **Action log** | What agents did in connected services and what they asked permission for. |
| **Corporate login** | **Logins through the provider** | Recent sign-ins through your provider. |
| **Skills** | a skill or **Create Skill** | The skill's text and who can see it. |
| **Contacts** | a person | Access granted to their agent and notifications from them. |

**Company details** under Billing opens as a window over the section rather than a sub-screen: it holds a few fields and one button.

## Integrations are not in settings

Connected services open from **Integrations** in the left column, and on a phone from your avatar's menu. There you find the **Services**, **MCP servers**, **Custom API** and **Variables** tabs. More: [Connected services](/help/integrations).

## Agent settings

An agent's card opens three ways: Settings → **Agents** → the agent; in the chat list, the direct chat's **⋯** menu → **Configure agent**; in **Chat settings**, click the agent under **Agents**. It holds the agent's handle and email, **Instructions**, **Services**, **Tasks**, **Chats**, **Access** and **Who works with this agent**, and the **Memory ›**, **Purchases ›**, **Meetings ›** and **Voice ›** rows lead to sub-screens inside the card. What an agent is and what the card holds: [Agents](/help/agents). The agent's memory on the card and in Settings → Memory → **Agent memory** is the same memory: [Agent memory](/help/memory).

## Chat settings

Click the name at the top of the chat or the **Chat settings** item in the chat row's **⋯** menu. The panel holds **Name**, **Agents** and **Add an agent**, **People** and **Invite a colleague**, and **Share**. How the line-up changes and why Add an agent in a direct chat opens a new group chat: [Group chat](/help/group-chats#chat-members). Who sees a chat shared by link: [Who sees what](/help/sharing).

## Where to choose where the agent works

Next to the message box: **Where to work** → **In the cloud** or your computer. The **Agent's screen** button in the chat header opens the agent's screen. How to connect a computer, what the agent does in its browser and what the statuses mean: [Apps and your computer](/help/apps).

## Marks in the chat list

At the right of a chat's second line, or on the corner of its icon for a pinned chat, there is a mark. There is only one: if there are several reasons, the most important one shows.

| Mark | What it means | What to do |
|---|---|---|
| **Grey spinner** | The agent is working: answering, or running something it started from this chat (a task, a helper, a call). | Nothing. You can close the app; the answer will appear in the chat. |
| **Orange dot and Needs your reply** | The turn is waiting on you: the chat holds a card with a question or an action to approve, or the agent waits for a step on your computer. | Open the chat and answer. The mark clears when you answer, not when you open the chat. More: [Approving actions](/help/trust). |
| **Red dot and Failed** | The turn ended with an error and you have not opened the chat yet. **Not delivered** means the answer did not get through. | Open the chat: the reason and **Retry** are on the banner above the message box. |
| **Blue dot** | A new answer or outcome you have not seen yet. | Open the chat. **Mark as read** and **Mark as unread** are in the chat's **⋯** menu. |

A turn you stopped yourself leaves no mark. A chat where a limit was reached gets a blue dot: what happened is written in the chat itself.

To see only what you need, use **Filter chats** above the list: **Unread**, **Running**, **Direct chats**, **Group chats**, **Tasks** and **Hidden**.

## Notifications

Everything general lives in Settings → **Notifications & messengers**, and the notifications of one chat are set in that chat's menu.

### Push notifications

The **Push notifications** row under **Delivery** turns notifications on for the device you are using: this browser or this phone. Other devices are turned on from those devices.

- **Notifications blocked**: you denied them earlier. Allow notifications in your browser settings, and in the phone app tap **Open settings**.
- **On iPhone and iPad** push notifications arrive in the app from the App Store, not in Safari.
- **In the computer app** the system asks for permission on first launch; notifications are turned on and off in the system settings.

The app may also ask you on its own, but only when there is a reason: work went into the background (a task from the chat, for example), the agent is waiting for your reply, or an answer is taking long. On a phone the question appears as a card at the end of the chat, on a computer as a line above the message box. **Enable** opens the browser's or phone's question, **Dismiss** puts it off, and the next time it comes back will not be soon. On iPhone, before that question, notifications may arrive quietly in Notification Center; banners appear after **Enable**.

### What arrives and where

| Group | Row | What it does |
|---|---|---|
| **Messengers** | **Connect a messenger** | A private chat with the bot in Telegram, MAX and others: notifications arrive there, and you can message the agent from it. More: [Telegram, MAX and other messengers](/help/messengers#how-to-connect-a-private-chat-with-the-bot). |
| **Groups and channels** | a group | Messenger groups where your bot works. |
| **Delivery** | a messenger | Whether to send notifications to this messenger. The note under the row names the chat they arrive in; Backup means they go to another messenger for now. |
| **Delivery** | **Formatting in Telegram** | Headings, lists and tables. Turn off for plain text. |
| **Delivery** | **Lock screen text** | **Hide everything**, **Chat or task name only** or **Show the answer**. |
| **Delivery** | **Notify me even while I'm in the app** | Without it, while you are looking at the app, answers do not arrive as notifications. Agent questions always arrive until answered. |
| **Delivery** | **Quiet hours** | Answers and questions wait until the pause ends, in your time zone. Billing and sign-in notifications arrive during quiet hours too. |
| **Email** | **Emails from us** | Emails about your work. Invoices and sign-in emails always arrive. |
| **Email** | **Samreshuuu news and offers**, **The Wednesday letter** | The newsletter. The Wednesday letter can be turned off on its own. |
| **What to notify about** | **Billing**, **Agent questions**, **Finished answers**, **Failures**, **Messenger connections** | A kind you turn off no longer arrives as a notification. |

Where a scheduled task's result arrives is set in the task itself: [Where results arrive](/help/tasks#where-results-arrive).

### Sound

Only agent questions and mentions by a colleague arrive with sound: they are waiting on you. An answer you are waiting for pops up as a banner without sound. A scheduled task's result and a failure land quietly in the notification shade. Volume and sound overall are set in your phone's or computer's settings.

### Notifications of one chat

In the chat's **⋯** menu → **Notifications**:

- **All notifications**;
- **Mentions only**: only what calls on you: an agent's question or approval and a mention by a colleague;
- **No notifications**;
- “Mute for 1 hour”.

Letters from a contact in another company are muted on that contact's screen: Settings → **Contacts** → the person. Their letters then arrive in your main chat without a notification.

## Errors on screen

If a turn failed, a banner above the message box says so, with a button that fixes it, most often **Retry**. What each message means: [Failed and the Retry button](/help/troubleshooting#failed-and-the-retry-button).