# Agent memory

Memory is what the agent knows about you and your business **between chats**. It lives under **Memory**.

Something said in passing applies until the end of that chat. Something said with "remember" works tomorrow and in the next conversation too.

## How to store a rule

Say it plainly in the chat:

> Remember: the marketplace commission is 14% below 100, 20% below 300, 42% above.

> Remember: we do not do warranty exchanges or refunds.

> Remember: always check for duplicates before adding a contact and warn me if you find one.

The agent saves it as a separate note and applies it from then on.

## What is worth storing

- your legal entities, shops, warehouses and accounts;
- discount, commission and markup rules;
- what your reports are called and what goes into them;
- the tone of client communication and the email signature;
- what must never be done.

**The sign a rule belongs in memory**
You are explaining the same thing a second time. If a rule had to be repeated in a new chat, its place is memory, not the conversation.

## Checking and correcting

Everything stored is visible under **Memory**, where you can edit the wording or delete a note. If the agent is relying on an outdated rule, fix the note rather than arguing in the chat.

Notes that go untouched for a long time are eventually cleaned up, so keep the important ones written down explicitly instead of relying on "we discussed this in spring".

## What never reaches memory

In **incognito mode** nothing is stored — neither chat history nor memory. It is meant for a one-off sensitive question, not for accumulating working rules.